| What is SupportMinds?
SupportMinds is your one-stop tech support platform servicing PCs, laptops,
networking devices, printers, scanners, digital cameras, internet, email, and
other popular software. We provide resolution to all your tech needs and act as
your personal technology advisor.
We're the only ones you need to call, because we handle them all!
Getting Started
It's easy to subscribe with SupportMinds!
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Register for your free account with SupportMinds. To register now, click here.
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Login to My SupportMinds using your login details.
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You will find diverse subscription plans . Choose the plan that suits you
best and pay using your credit card.
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On successful payment you will receive a confirmation email from us.
You can call us at 1 877 438 9111 and our customer care executive will help you
subscribe with SupportMinds.
What is the difference between subscription &
registration?
Anyone can register for a free account with SupportMinds. With this free
account you can access SupportMinds Forum. This is called Registration.
To become a subscriber with SupportMinds to get your PC related problems
resolved you must subscribe with us.
To subscribe, you need an account with us and you need to pay for the plan or
the service that suits you the best from your dashboard. This is called
Subscription.
To register now, click here.
Registering for the first time
Getting a free account with SupportMinds is very simple. Just click on register
on the homepage and fill in the basic details. Your email address will be the
username and password will be the password chosen by you. We will also email
you your username & password, for your records. Click on My Account on the
homepage and login to your dashboard and subscribe to the plan that suits you
the best. To login now click here.
If you are already registered
If you have already registered with SupportMinds, you will have access to the
My SupportMinds page at all times. You can login into your dashboard anytime
and choose a plan that suits you the best and subscribe.
Subscribing with SupportMinds
It's easy to subscribe with SupportMinds!
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Register for your free account with SupportMinds. To register now, click here.
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Login to My SupportMinds using the login details provided in the email.
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You will find various subscription plans. Choose the plan or the service that
suits you the best and pay using your credit card.
-
On successful payment you will receive a confirmation email from us.
How should I pay for a plan?
SupportMinds accepts all major credit cards like American Express, Discover,
Master Card & Visa.
Steps to make payment for a plan on SupportMinds:
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Register for a free account with SupportMinds. To register click here.
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Login using the username and password emailed to you.
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Click on Subscription and choose the Support Plan that suits you the best.
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Enter your name, address and credit card details as mentioned in your card.
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Submit the form.
You will receive a payment received confirmation email on successful
transaction.
What is a dashboard?
Dashboard is the account that is created when you register with SupportMinds.
Using your username and password you can login and access your dashboard at any
time. SupportMinds dashboard gives you access to a host of features:
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Log your PC & related problems with us from your dashboard. This is called
a Web support requests.
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Have access to all the problems that we have resolved for you over a period of
time.
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Initiate remote support from your dashboard, and allow our engineers to resolve
your problem remotely.
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Download free anti-virus, anti-spyware tool and keep your PC safe.
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Download the Omni tool and access your files from anywhere in the world.
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Receive regular tech alerts and updates.
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Access SupportMinds forum
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Manage your account
How do I renew my subscription?
You have the option to renew your current subscription at anytime. You can
choose to renew your current subscription or select a new plan. To renew your
subscription:
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Click on My Account on the homepage and login to your dashboard.
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Visit the Subscription page under Manage your account.
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Click on renew and select the plan that you wish to subscribe for.
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Make the payment.
The renewal plan will be active from the date your previous plan expires.
What is the Refund process?
You have the option to unsubscribe and get a refund for your subscribed plan.
Your account becomes inactive once unsubscribe request is received.
Refund will be credited to the credit card used at the time of subscription.
To read our refund policy, click here.
Refund Policy is subject to change. Please check our website
www.supportminds.com for updates.
What is a case?
Any problem that you face with your PC or its connected devices is a Case.
Every case duration is valid for 7 days. After we resolve your problem, you can
call us back for the same problem anytime within 7 days and we will resolve it
FREE.
How do I log a problem through my dashboard?
You can log your PC & related product problems from your dashboard. Login
to your dashboard and select 'Create Case'. Give us a brief explanation of your
network setup and the problem that you are facing. Submit the case. Our
engineers will respond back to this case within 2 working days.
You can check for the updated case under case history.
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