SupportMinds: Get the best of your PC and connected electronic devices

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Product Supported


	Fix your PC, printer & gadget
	Support for all popular brands


	Total support for home network
	Support for modem, routers


	Setup DSL/ Broadband/ VoIP
	Enhance performance & security


	Prevent virus, SPAM and malware
	Free bundled solution


	Install & stay with updates
	Support for Windows 95 to Vista


	Support for MS Office & Adobe
	Feature usage support

	Installation		Configuration		Troubleshooting
	Upgradation		Connectivity issues		Basic feature support

PC & Devices

Get the best of your PC & other computer-connected electronic devices by getting the “How To” assistance you need. SupportMinds engineers can help you install and troubleshoot any problems that you have. Call us if you have a slow PC, when you want to install a new printer, or transfer files from your digital camera to the computer.

SupportMinds engineers will troubleshoot and resolve your concerns providing technical support through telephone and using our remote control tools. It's like having an IT expert at your side, except we save you the cost of an on-site visit.

Laptop

Printer

Scanner

GPS Devices
(Coming soon)

Palmtop/handheld

Camera with PC

Ethernet/Sound cards

Some typical situations that we support

My monitor is blank. I don’t see anything on it.
My PC hangs whenever I open a large file.
My computer really slows down after connecting to the Internet.
How do troubleshoot sound issues on the computer?
My screen goes blank after few minutes.
I can't hear any sound while playing my DVD.
My system is continuously asking me to press F1, but nothing happens.
My system keeps starting in safe mode only.
Applications are taking a long time to open.
It takes 5 minutes to get my regular desktop page.
How can I clear temporary files?
My color printer prints only black and white.
Why do printouts from my printer have a lower border?
My print jobs appear in the print queue but don’t print.
How can I share pictures from my digital camera?
How do I print pictures from my digital camera?

Home Network

Welcome to the networked home, where increasingly complex devices have to talk to each other. We can tell you how to connect your computers, share printers or access the Internet. Or let us set up your wireless network for you.

Whenever you need help with your home network, our own network of experts is ready, willing, and able to assist you.

Wired Networking

wireless Networking

Home networking products

Router/Modem

Print Server

Networking Adapters

Some typical situations that we support

I'am not able to connect to the Internet.
How do I secure my wireless connection?
How do I share files on the network?
My router does not allow me to play games on the network.
How can I block sites on the Internet with my router?
How do I install my wireless router?
How do I upgrade my router's firmware?
Does a router replace the modem.
Do I need a wireless card to go online?
How do I add PC to my wireless network?
Sharing of print server with my network?
Installing my webcam and connecting to the net.
When connecting to the net with routers, its very slow.
What is WEP?
I think I have an intruder logging into my router.

Internet and VoIP

It’s a networked world, and you want to be a part of it. You need all the benefits of the Web, whether it’s buying stuff online, using instant messaging, or even downloading video clips. So, you signed up and they sent you a CD or even a broadband modem in the mail.

Relax; wipe the sweat from your forehead. SupportMinds engineers will help install and configure your Internet & VoIP services remotely. We'll help you set up your email accounts and fix performance problems with your Internet connection.

Internet

Browsers

ISP

Online Chat

VoIP

Some typical situations that we support

How do I configure my Outlook Express?
How do I import my mail from Outlook?
How do I customize my out-going email?
How do I export my contacts to Excel?
I’m not able to connect to the Internet.
I’m unable to download a file from the net.
I am able to go online with my laptop, but not with my PC.
How do I create a group email list?
What is mail merge?
I’m not able to make outgoing calls from my broadband phone.
I have voice disturbances on my VoIP phone.
How do I use TIVO?
I need help in receiving a fax on my broadband phone.
How can I setup voice mail?
How can I use my web camera during a chat session?
How can I get a Google toolbar on my browser?

PC Security

Are you struggling with poor system performance and annoying pop-ups? Suspect that you have a virus? Are you paranoid that some sinister software is tracking you as you surf? Do you want to setup a personal firewall? Are you in need to setup parental control on web browsing?

SupportMinds experts can clean up your computer and protect it against future attacks. We offer you one complimentary license of our anti-virus solution, which stays up-to-date as long as you're a subscriber.

Anti Virus

PC security

Firewall

Some typical situations that we support

How do I secure my PC?
What are good browsing habits?
How do I enforce parental controls?
How to remove 'hijackers'?
Am I inside a firewall?
What is Ad-ware and why should I worry about it?
Am I being pinged, probed or attacked on this port?
How should I secure a wireless network?
What is Active-X?

Microsoft Windows

Windows is fun – if you've set it up correctly and if you've stayed current with the latest updates. Let's say you haven't. Then, be prepared for the Windows leprechaun, who's always causing mischief. Operating system issues can be very tricky, so you need expert help.

SupportMinds engineers have the expertise to guide you to problem resolution. We can assist you with Microsoft Windows setup, install the latest patches & updates, get rid of common Windows error messages, restore a mirror image of your system in case of a crash, or help you increase performance by optimizing your system. We support all version of Windows starting version 95 and upward.

Windows

Linux( Coming soon)

Mac( Coming soon)

Some typical situations that we support

I want to reinstall Windows XP.
Is my system current with the latest Windows updates?
Windows XP stops responding at the Logon or Welcome Screen.
How many language versions of XP are available?
Where is my missing disk space?
Where can I find out more info on XP?

Popular Software

Our SupportMinds experts can quickly install and configure popular software products. So, you can focus on being productive instead of being bogged down with installation problems.

After your software's installed, our experts can also give you some quick tips and shortcuts, so you don't have to read the entire manual.

MS Office

OpenOffice

Google Doc

Adobe

Some typical issues that we support

How do I download Adobe Reader?
Why should I upgrade to Adobe 7.0?
All my excel files are in "Read only" mode.
My Excel file says it has links, but I don’t see any.
My Excel column headers ar showing numbers instead of letters.
How do I change the color of sheet tab?
I need more than 256 columns in my sheet
How many worksheets can I put in a workbook?
How do I install a new font?
I want to print labels from Word?
How do I create a new template?

Note:

We support almost all brands for all of the above products. Some of the popular brands include Dell, HP Compaq, IBM, Gateway, Lenovo, Sony, Lexmark, Epson, Canon, Brother, Microtel, Nikon, Fujitsu, DLink, D-Link, Linksys, Netgear, SMC Networks, Hawking, Microsoft, Google, Adobe, Firefox, Mozilla Firefox, AOL, AT&T, Verizon, Yahoo SBC, Vonage, Lingo, McAfee, Norton, BitDefender, Lotus Notes.
SupportMinds is a vendor neutral, independent tech support service provider. We don’t claim to be approved / endorsed by any of the OEMs.
The Product logos, images, contents, diagrams displayed and the organization logos referred in this document are the copyrights of its respective owners. SlashSupport, Inc. acknowledges all such copyrights. The logos and copyright images are not to the original scale.