SMB Benefits

Features

SupportMinds is not just another ordinary call center or an onsite service executive. See how!


Installation and repair	Resolution. Prevent problems with good advice.
Per incident, per visit	We keep thinking & working for you 24x7. We created the SupportMinds Dashboard with you in mind.
Just tech assistance	We have created many powerful technology features that maximize your support experience. Learn more about SupportMinds Dashboard, SupportMap.
Predominantly onsite / tele support driven	SupportMinds engineers use remote technology to connect to your system with your permission and resolve problems faster. Its 100% secure.

Powerful Technology Features

SupportMinds Active Support How can SupportMinds help you today? We are eager to make technology work for you.		SupportMinds Dashboard Your personal account page. Track your calls, download useful software & log in web requests.

SupportMap SupportMap © maps your home network and helps you manage them effectively	.	Remote Control If you feel tele support is difficult and onsite visit is costly, try our Remote Control Support

SupportMinds Active Support

How can SupportMinds help you today? Our engineers are available 24x7 to provide technical support for your home PC & the devices connected to it. We serve you the way you want it - keeping it really simple, quick and effective. Our tech support engineers are your virtual IT staff, servicing your home environment and keeping everything running smoothly.

And we have services aplenty. From support for all home IT products to a package of very useful services, we are the only ones you need to call, because we handle them all.

SupportMinds Dashboard

SupportMinds Dashboard is a very useful solution that we have developed keeping you in mind. A first of its kind in the tech support industry, this acts like your personal account page.

For the first time, you as a consumer can act like your own tech support manager. With the SupportMinds Track tool, you'll have instant information regarding previous and current support issues. You can also login a support request on the dashboard and get web response for FREE.

You can also download useful software such as SupportMap.

SupportMap

SupportMap is a SupportMinds proprietary solution and is free with SupportMinds monthly subscription. SupportMap graphically displays all the components in your network and enables you to manage them effectively.

SupportMap is an easy-to-install and easy-to-use tool. It automatically creates a network map of your system, and updates it dynamically whenever a change occurs. Did a visitor to your home add their laptop to your wireless network? SupportMap will detect and display it on your map.

In addition, SupportMap will constantly monitor your network and alert you when one of your devices is trying to connect to an unsecured network, as well as report on any access to shared folders on your system. Have a problem connecting to your Internet service provider? SupportMap will help identify the source of the problem.

SupportMinds Remote Control

In addition to tele support, if needed and permitted by you, SupportMinds engineers use remote control technology to connect to your system and resolve incidents faster. All you need to do is connect your PC to the Internet. (preferably with a broadband connection). Remote control is an "on-demand" service. Our representatives access your PC remotely (with your permission every time) and solve the problem, while you relax and watch (or not).