We provide a range of activities including joint participation
in events and tradeshows, providing marketing collateral such as banner ads,
online link exchanges and use of logo for co-branding, e mail campaigns and
collaborative promotional activities such as direct mailers.
Technology and technical support
a. Partners will have access to a limited number of complimentary SupportMinds
services for demo and training purposes
Product knowledge and training
Product demos, online training programs and webinars for partners
Service dashboard
Partners will have access to a service dashboard on our website where he can
track details of his customers who have called us , subscription details,
commission payable, subscription renewal.
How it works
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1. Unique Supportminds Partner ID number |
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| a. |
All our partners are given a unique Supportminds Partner ID number
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| b.
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When you refer a customer to us, tell them to use your partner ID |
| c. |
The Partner ID will be printed on all promotional
material such as emails and flyers and box inserts sent to your customers
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| d. |
If you want to refer customers through your website, your partner
Id will be custom linked to any banners or advertisements that we provide you
for promoting our services.This will track any customers who contact us through
your website |
| e. |
You can use the partner ID in any promotional methods such as word
of mouth, email, newsletters etc. |
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2 Our customer service process |
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| a. |
When a customer calls us for service, our Welcome center takes the
customer to the registration page on the website. If he has been referred
through a partner, the ID code is entered in our registration/payment gateway
page along with details of customer name, email id, type of subscription etc.
Click here to view our registration page. |
| b. |
We accept payments only by credit card. The customer enters
details of his credit card through the secure payment gateway himself. Our
employees do not ask or take any credit card numbers over the phone. |
| c. |
Once the credit card payment has been confirmed, the customer is
transferred to our service engineers. |
| d. |
All details of the customer which are recorded on the registration
page are captured in a centralized database from where it is transferred to the
partner's service dashboard. |
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| Commission and revenue
sharing |
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| Commission structures |
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We offer a commission on every subscription we receive from a partner's
referral. There are several commission slabs available.
The commission slabs are decided based upon the number of customers who
subscribe to our services every quarter. For further details contact us. |
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