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Privacy Policy

Privacy Policy

In this website, the term “SupportMinds” refers to home user support offering from SlashSupport, Inc. d.b.a CSS Corp, a Delaware corporation and, to the extent applicable, its subsidiaries.

This privacy policy applies to https://www.supportminds.com/privacy-policy/privacy-policy.aspx and is owned and operated by SlashSupport, Inc.. (collectively, “We”, “Our”, “Us” or ‘CSS Corp’). This statement discloses the information practices for the SlashSupport web site, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information

SlashSupport respects your privacy. You are welcome to visit SlashSupport' websites without revealing any information about your identity. To use certain features in this site, like submitting an enquiry, downloading documents, etc, we require you to submit personal information, such as your Name, Job Title, Organization, Organization's URL, Email address, Phone no., etc.

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.

SlashSupport does not divulge your information to any third party or parties outside the CSS Group companies, which includes CSS Corp Private Limited and SlashSupport SEZ Private Limited. This is to enable us provide you with better solutions that offer greater benefits.

SlashSupport may attempt communicate with you through mail, phone or other means, based on information you have provided. SlashSupport does not advocate the practice of sending unsolicited mail. You are always welcome to indicate that you don't want us to use your information for further communication.

SlashSupport collects anonymous information about visits to the site to help us provide better and more customer-friendly service by analyzing trends and patterns. For example, we keep track of the domains from which people visit us and we also measure visitor activity on the website. Any such information is only for the purpose of analysis at a macro level.

1. Information Collection and Use

  • Contact Information such as name, email address, mailing address, phone number
  • Unique Identifiers such as user name, account number, password
  • Preferences Information such as product wish lists, marketing preferences

We also collect the following information from you

  • Information about your business such as company name, company size, business type
  • Demographic information such as zip code

We use this information to:

  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests

2.Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties Service ProvidersWe may provide your personal information to companies that provide services to help us with our business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Legal Disclaimer

We may also disclose your personal information:

  • As required by law, such as to comply with a subpoena, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • If CSS Corp is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • To any other third party with your prior consent to do so

3. User Access and Choice

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed from a testimonial on our site or deactivate it by making the change on our member information page or by emailing our Customer Support at info@csscorp.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt – out Preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at info@csscorp.com

4. Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by CSS Corp. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for language preference and for contact form authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Log file

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

[We do not link this automatically collected data to other information we collect about you.]

Local Storage (HTML5)

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs.

5. Security

The security of your personal information is important to us. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact information.security@csscorp.com.

6. Additional Information

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy.officer@csscorp.com.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it and SlashSupport shall not be responsible for content, privacy practices or policies of such sites.

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of CSS Corp. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Material Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

7. Contact Us

1900 McCarthy Blvd.,
Suite # 415, Milpitas,
CA 95035
Privacy.officer@csscorp.com

Service Provider Collection/Use:

CSS Corp collects information only for you to user certain features of this site and it is the choice of the customer to submit the requested information

Access to Data

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to CSS Corp.

Data Retention

CSS Corp will retain personal data we process for as long as needed to provide services to our customers. CSS Corp will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.