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Terms of Service

Terms of SupportMinds service

Acceptance of Terms of Use

By registering with SupportMinds, you have read and accepted the Terms and Conditions covering the SupportMinds service. SupportMinds may, at its own discretion and without prior notice, make changes to the Terms and Conditions. SupportMinds will inform you of any changes and if you decide to continue using the SupportMinds service, you have indicated your acceptance of the new set of Terms and Conditions of Usage.

Description of the SupportMinds Service

SupportMinds provides remote support for specific computers, peripherals, software, and any other computer-related products described in the section titled “Supported Products” found later in this document. SupportMinds charges customers a recurring monthly fee which is payable monthly or annually, at the customer’s discretion. SupportMinds customers obtain technical support from SupportMinds Technical Support Engineers (TSEs) by contacting them through email, chat windows, or via the phone. SupportMinds only offers remote technical support. Onsite service is not included in the SupportMinds offering. SupportMinds offers its customers the option of Remote Computer Control, where a TSE can, with the customer’s permission, take over the customer’s computer from the TSE’s remote location. By accepting these Terms and Conditions of Usage, customer acknowledges that they are aware that they will, on occasion, be offered the Remote Computer Control option. SupportMinds TSEs are not allowed to use Remote Computer Control without the explicit consent of the customer. SupportMinds will use reasonable effort to provide the customer with technical support, for as long as the customer’s account is current and not in arrears. SupportMinds reserves the right to refuse service to anyone.

SupportMinds Subscription Plans

By subscribing to the SupportMinds service, you agree to be bound by the SupportMinds Subscription Plans. The plans covers computers designated under the customer’s MySupportMinds home page. The SupportMinds subscription plan normally covers up to three computers in home page (personal computers, laptops), unless the customer pays for additional computers to be covered under the same plan. Additional computer support can be requested by the customer via their MySupportMinds page or by contacting a SupportMinds TSE.

Bundled Products/Services from Third Parties

SupportMinds provides products and services from third parties as part of its SupportMinds service. These third party products and services are covered by their respective publishers/owners. SupportMinds does not guarantee the usability or merchantability of such services. Customer acknowledges that SupportMinds is providing them as a potential benefit to the customer.

No Assurance of Problem Resolution

SupportMinds will use reasonable effort to resolve the customer’s problem. However, the complexity of technology will inevitably result in SupportMinds being unable to resolve certain customer problems. Customer acknowledges that they are aware of this limitation and by subscribing to the SupportMinds service have indicated acceptance of the No Assurance of Problem Resolution section of the SupportMinds Terms and Conditions of Usage. Notwithstanding such limitation, SupportMinds does not guarantee problem resolution to any customer problem. SupportMinds will only exercise reasonable effort to resolve said customer’s technical problem.

Products Supported

SupportMinds provides technical support for popular computers, peripherals, and software. Specific products supported are described on the SupportMinds website, www.supportminds.com, and are subject to change. Customer acknowledges that due to the rapidly changing nature of technology, SupportMinds cannot be held responsible for supporting every computer-related product in the market. SupportMinds will clearly indicate which products or product lines are supported on its web site. SupportMinds can, at its own sole discretion, decide to provide technical support for a product not listed on the web site. In this case, SupportMinds warrants support only for the specific problem instance and does not warrant that it will continue to support such unlisted product beyond the single specific instance described above.

Disclaimer

SupportMinds does not warrant that the service is free of errors or mistakes. SupportMinds does not warrant or represent that defects or limitations in the service will be corrected. Nor does SupportMinds warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted. SupportMinds provides no remedies for such service interruptions. In addition, SupportMinds provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer acknowledges that they accept these disclaimers.

Limitation of Liability

No director, officer, or employee of SupportMinds shall be held liable for any direct, indirect, or consequential damages resulting from use of the service. Customer agrees to indemnify, hold harmless, and release SupportMinds from any damages, attorney’s fees, and costs resulting from use of the service

Ownership rights

SupportMinds owns all rights to the Service and associated material, including the SupportMinds web site. Any unauthorized use of SupportMinds property is a violation of SupportMinds intellectual property rights.

Governing Law; Consent to Jurisdiction

These Terms and Conditions of Usage are covered by the laws of the State of California . Any litigation arising from the use of the SupportMinds service shall be litigated in the courts of San Jose , California .

Privacy Policy

SupportMinds has a strict privacy policy with respect to our customer’s personal data. Any customer data is kept in strict confidence by SupportMinds, and is not disclosed to any third party without the consent of the customer.

Termination or Suspension of Service

A customer’s breach of the Terms and Conditions of Usage shall result in the termination or suspension of their subscription and associated service. SupportMinds shall exercise its right to terminate or suspend service solely at its own discretion, without consulting the customer. SupportMinds shall incur no liability resulting from terminating or suspending service upon breach by a customer.

SupportMinds Refunds Policy

On the SupportMinds Smart home and Platinum Tech Solution Per Incident plans there is no refund. A SupportMinds Smart home and Platinum Tech Solution Six Month subscriber can chose to unsubscribe from his plan within the first 10 days of subscribing. A SupportMinds Smart home and Platinum Tech Solution Annual subscriber can chose to unsubscribe from his plan within the first 20 days of subscribing. There are no refunds for Monthly recurring plans. To cancel your monthly recurring subscription, please call 1 877 438 9111 and request for subscription cancellation. SupportMinds offers a refund of maximum of 75 % of the subscription value, if the offer has not been used. If the offer has been used, we will deduct an amount proportionate to the usage and refund the balance amount within 21 days of receiving the request for unsubscribing. The account will become inactive once the request for unsubscribing is received. Refund will be credited to the credit card account used at the time of subscribing. To request for unsubscription, call 1 877 438 9111. SupportMinds customer service representatives will attend the request and necessary processing will be done. Refund Policy is subject to change and the latest policy in vogue will be applicable.